On all in-state pinball orders — call us at +1(929) 483-9098
Pinball Machines for Sale Return & Refund Policy
This page is maintained by Solid State Pinball to answer common questions about returns, refunds, and shipping for pinball machines for sale.
30-day money-back guarantee
Every pinball machine we sell is backed by a 30-day return window from the date of delivery.
If you are not satisfied with your pinball machine, contact us within 30 days of delivery to begin a return. We will work with you to repair, replace, or refund the machine, depending on the situation and your preference.
This guarantee applies to new, used, and restored pinball machines purchased directly from Solid State Pinball.
Items eligible for return
Not every item is returnable. Here's what we accept and what we don't.
- Pinball machines: May be returned within 30 days if they are in the same condition as received and include all original components.
- Accessories, parts, and merchandise: Must be new, unused, and unaltered. We do not accept items that have been installed, worn, or otherwise used.
- Final-sale or marked-down items: Machines sold at a special price or labeled “final sale” are not eligible for return unless they arrive damaged or defective.
- Custom orders: Custom-ordered or special-ordered machines may carry a non-refundable deposit. Terms are disclosed before purchase.
Return shipping & who pays
Pinball machines ship by freight, so return shipping is a key part of the return process.
- Buyer’s-remorse returns: You are responsible for all return shipping charges, fees, and costs. The machine must be packed securely in its original custom-built crate or equivalent protective packaging.
- Damaged or defective returns: We cover return shipping and will arrange freight pickup. We will repair, replace, or refund your order at our discretion.
- Lost or damaged-in-transit returns: We are not responsible for damage that occurs during return shipping or for packages lost in transit. We strongly recommend insuring the shipment and using a freight carrier that provides tracking.
- Original shipping: Original shipping charges, fees, and shipping taxes are non-refundable for buyer’s-remorse returns.
Refund timeline
We process refunds quickly once we receive and inspect the returned machine.
- Once we receive and inspect your returned pinball machine, we will process your refund within 5-7 business days.
- Refunds are issued to the original form of payment used for the purchase.
- Exchanges are subject to availability. If you prefer an exchange, we will confirm inventory before processing.
- We reserve the right to deny a refund or exchange if the returned item does not meet the conditions of this policy.
Damaged shipments & delivery inspection
Freight damage is rare, but inspecting your machine at delivery protects both of us.
If your machine arrives damaged, notify us within 24-36 hours of delivery with clear photographs of the packaging, the crate, and any visible damage. We will work with the freight carrier to repair, replace, or refund your order.
- Inspect before signing: Carefully inspect the crate and machine before signing the delivery receipt. Note any damage on the carrier’s paperwork.
- Keep the packaging: Do not discard the original crate or packing materials until the claim is resolved. The carrier may need to inspect them.
- Concealed damage: Damage discovered after the carrier leaves must be reported within 36 hours of delivery.
- Delivery options: We offer curbside freight, liftgate, residential, and white-glove delivery. Your delivery terms will be confirmed before shipment.
Order cancellations
You can cancel before shipment. After shipment, our standard return policy applies.
- Before shipment: Orders may be canceled before the machine has left our facility for a full refund.
- After shipment: If the machine is already in transit, you may still return it under our 30-day policy, but return shipping costs may apply.
- Custom or special orders: These may require a non-refundable deposit to secure the machine. Cancellation terms will be clearly communicated before you confirm the order.
How to start a return
Reach out to us directly and we'll guide you through the process.
- Contact us by email at sales@solidstatepinball.com or call +1 (929) 483-9098.
- Provide your order number, photos of the machine, and a brief reason for the return.
- We will send you return instructions and, if the return is due to damage or defect, a prepaid freight label or pickup arrangement.
- Pack the machine securely in its original crate with all included accessories and manuals.
- Once we receive and inspect the machine, we will issue your refund or exchange within 5-7 business days.
Manufacturer warranty
New Stern Pinball machines are covered by Stern Pinball’s Limited Warranty. For warranty claims on new Stern machines, please refer to Stern’s warranty policy or contact us and we will help you through the process.
Solid State Pinball reserves the right to update this Return & Refund Policy at any time. Changes are effective when posted on this page. If you have questions that are not answered here, please contact us directly.
